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Noticeboard

This year we have joined forces with Metro Radio to support Mission Christmas which is a fantastic charity supporting children who are living in poverty all over the North East. The Grove Medical Group is an official drop off point for this years campaign, collecting toys and gifts for children aged 0-18. These gifts must be unopened and not in wrapping paper. Donations are being accepted until 13th December.


FLU SEASON!

We have a walk in clinic on Saturday 23rd November 8.30am - 12pm.

If you have missed our clinics and need an appointment, please call the surgery.


We are now on Facebook and Twitter !

Please follow us for the latest Practice updates & news!



The Surgery will be closed from 12pm on the following afternoons for staff training

    • Wednesday 20th November 2019

    • Tuesday 10th March 2020 


Cancellation of Baby Clinics

There will be no baby clinic on Wednesday 20th November 2019 and Wednesday 20th March 2020 due to staff training.


For medical assistance when the surgery is closed please dial 111 or visit your local pharmacy. For Urgent medical attention dial 999


 

Repeat Prescriptions

Patients on regular or long term medications may be issued with repeat prescriptions without seeing the doctor each time.  A form listing these prescriptions accompanies each repeat prescription.

You may re-order repeat items by either

  • Ticking the appropriate items on the re-order  list and returning it to the surgery in person or posting it to us.
  • Using our SystmOnLine Prescription service  – You will need to register to use this facility.  Please refer to the section relating to how to register if you wish to use this feature.
  • Telephoning 0191 2233601 and leaving a prescription order message.

Should you place your order via the telephone line,  you will be prompted to leave your name, address, telephone number and the name of the items you require.  A member of our prescription staff will contact you by phone if necessary to clarify any issues.  Staff on the normal practice line will not be able to take orders via that number.

You may also wish to consider contacting your local chemist and using their ordering and delivery service.

Electronic Prescribing

We like to send as many prescription as we can electronically to the Pharmacy.  This will save you coming in to the surgery to collect your prescription and go direct to your nominated pharmacy to collect it.  Please let us know which pharmacy you use regularly and a member of reception can update your records.   This will mean in future when you order your prescription you can go straight to the Pharmacy to collect it.

Warfarin

We are sorry that we are unable to issue warfarin prescriptions on repeat prescriptions due to recent safety guidelines.

Urgent Requests

At least 48 hours’ notice is required for repeat prescriptions. However, if the request is urgent we will deal with it immediately if appropriate.

For weekends and Bank Holidays please give more notice.

Posting Your Prescription to You

We are happy to post out your prescriptions to you providing you supply us with stamped addressed envelopes. 

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

 
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