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Noticeboard

This year we have joined forces with Metro Radio to support Mission Christmas which is a fantastic charity supporting children who are living in poverty all over the North East. The Grove Medical Group is an official drop off point for this years campaign, collecting toys and gifts for children aged 0-18. These gifts must be unopened and not in wrapping paper. Donations are being accepted until 13th December.


FLU SEASON!

We have a walk in clinic on Saturday 23rd November 8.30am - 12pm.

If you have missed our clinics and need an appointment, please call the surgery.


We are now on Facebook and Twitter !

Please follow us for the latest Practice updates & news!



The Surgery will be closed from 12pm on the following afternoons for staff training

    • Wednesday 20th November 2019

    • Tuesday 10th March 2020 


Cancellation of Baby Clinics

There will be no baby clinic on Wednesday 20th November 2019 and Wednesday 20th March 2020 due to staff training.


For medical assistance when the surgery is closed please dial 111 or visit your local pharmacy. For Urgent medical attention dial 999


 

Practice Management

Claire Atkinson

Administration

Louise Millican (f)

Administration Team Lead

The administration team is made up of 7 members. 

The Administration team is ran by Louise, who also deals with the practice finance.

IT is led by Rachel who also deals with insurance and medical reports.

Our secretary team is made up of Carolyn, Courtney, Rosina and Kayleigh.

We always have an apprentice in the office who helps us with a wide range of tasks.

Admin duties encompass a wide range of administrative tasks including: typing of all patient medical referral correspondence and scheduling hospital appointments; auditing and generating chronic disease and cytology recalls;  summarising new patient records ; arranging appointments for patient medicals and associated patient reports plus insurance reports; finance; monitoring data recording and auditing; ensuring the smooth running of all IT equipment, programmes and policies.  Also the implementation of any new programmes and associated staff training; the running and administration of data programmes which ensure receipt and transmission of various elements such as test results, casualty reports, Out of Hours reports;  the scanning of all patient correspondence into patient records; new patient additions and deductions; SystmOne On-Line; plus other miscellaneous administrative tasks. 

Reception

Susan Shiel

Reception Lead

Some patients seem to be unclear as to the role of the medical receptionists.  In an effort to help you get the best service from our reception staff, the following information should help to clarify their role.

Medical receptionists have a wide knowledge and understanding of general practice.  They are trained to a high standard and training is constantly ongoing.

They are involved with a large number of daily duties to provide an efficient service to you.  This includes booking appointments, dealing with hospital correspondence and test results, processing repeat prescriptions, entering data onto the computer and general administration,

They endeavour to do their best at all times and if there is a problem, please ask to speak to the Practice Manager.

Some areas are not within their remit or expertise:

  • They cannot add extra appointments to surgeries.
  • They are not clinically trained and cannot give medical advice.   
  • They cannot make decisions on behalf of the doctors, nurses or the practice manager but will ask for you. 
  • They cannot take responsibility for children left unattended in the waiting room.

The vast majority of our patients treat the receptionists with courtesy and respect the stress and pressure of their job.  Unfortunately, a small minority give the receptionists a hard time, when they are trying to do their best. 

 
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